Quality Assurance

In order to maintain near 100% accuracy standards, NPS has 24 x 7 around the clock, highly experienced QA team overseeing the job of editors and proofers who are in proportionate number to the MTs. Upon completion of transcription work by the MTs, all transcribed reports are thoroughly proofed and edited at two levels before being certified by the QA team for uploading to the client end.

Account specialists specialize in specific accounts and oversee groups of MTs working on those specific accounts.

New Planet Solutions has 110 well-qualified college graduates as medical transcriptionists. All the MTs have undergone the training program comprising of beginning and advanced modules based on the guidelines of one of the leading American medical transcription training programs.

An arrangement is set in place to increase the productivity and quality of MTs through specific accounts distribution by creating a special MT/Physician relationship.

In an effort to maintain high productivity and quality standards all the MTs, proofreaders, editors, and the QA team are under constant audit by random sample checks.